WhatsApp round videos (PTV)
Released May 2026 ·whatsapp · video
Send round videos (Push To Video) in your WhatsApp sequences — the native circular format that shows up directly in chat as a video note. Open rates skyrocket compared to a regular video link.
- Format: square video (1:1), max ~60 seconds, MP4 H.264.
- Record on the spot from your device or upload a file (public URL, base64, or multipart).
- Works on Personal WhatsApp and WhatsApp Business API.
- Available options:
delay,quoted,mentionsEveryOne,mentioned.
- Ultra-personal cold outreach — A video circle with your face in the WhatsApp chat catches the eye instantly. The lead sees a real human before even tapping.
- Quick product demos — 30 seconds of screen-share in a round video > a paragraph of text.
- Creative follow-ups — Combine cloned voice + round video in a multi-step sequence to maximize replies.
- Personal branding — Coaches, founders: a short personalized video message beats any text template.
Voice notes in personal WhatsApp sequences
Released April 2026 ·personal-whatsapp · audio
Connect your personal WhatsApp with a QR code — no Business API setup — and send a voice note as the template (first message) of any sequence. Leads hear your real voice before reading any text, which dramatically lifts reply rate on cold outreach.
- Connect via Integrations → Personal WhatsApp → scan the QR code on your phone.
- In any Personal WhatsApp sequence, switch the first action step to Voice note — record in-editor or upload (max 25 MB; MP3, M4A, WAV, OGG, AAC, WebM).
- The voice note plays before the text; subsequent steps stay in text and delays.
Claude MCP integration
Released April 2026 ·integrations · mcp
Use Orsay’s tools — sequences, conversations, lead lookups — directly from Claude (or any MCP-compatible client) with one-click MCP setup. Pipe Orsay into your existing AI workflow without writing code.
- One-click connect from Integrations → Connect MCP.
- Authenticated, scoped to your organization.
- Works with Claude Desktop and any MCP client.
- Ask Claude about your pipeline — “Which leads from last week’s Instagram sequence replied positively but never booked?” Claude queries Orsay, returns the list, drafts a follow-up.
- Reporting in plain English — “Compare reply rates across my 3 active sequences this month” without opening dashboards.
- Pull conversation context anywhere — Bring a lead’s full thread into Claude while writing a custom proposal or email.
- Cross-tool workflows — Combine Orsay’s MCP with other servers (Notion, Linear, Gmail) so Claude can read an Orsay conversation → create a Linear ticket → draft a proposal in Notion, all in one prompt.
- Ad-hoc segmentation — “Find leads who mentioned ‘pricing’ in the last 30 days but haven’t received the pricing sequence” → push them into the right flow.
Voice cloning
Released March 2026 ·voice · tts
Clone your voice from a 1-2 minute sample and send personalized AI voice messages to leads — at scale, in your own voice, with three tone presets.
- Record or upload a sample → cloned voice ready in minutes.
- Three tones: Professional, Friendly, Enthusiastic.
- Optional natural hesitations (“um”, “you know”) and background noise (Cars, Coffee shop) for extra realism.
- Up to 5 cloned voices per organization.
- Personalized cold outreach at scale — Voice notes typically lift WhatsApp reply rates 2–3× vs. text. Send one in your voice to every new lead without recording 200 takes.
- Re-engaging cold leads — A Friendly-tone “hey, just thinking about you…” lands very differently from a text follow-up.
- Multilingual presence — Clone once, write the script in any language, deliver in your voice across French / English / Spanish leads.
- Founders & coaches selling personal brand — When the relationship is the product, audio in your voice beats perfect text.
- Booking confirmations & reminders — A short Professional-tone note 24h before a call feels like a human assistant, not a bot.
- High-ticket sales nudges — Enthusiastic tone + café background = “I just thought of you between meetings” — drives mid-funnel leads off the fence.
Build sequences with AI
Released March 2026 ·sequences · ai
Stop writing sequences from scratch. Describe your goal in plain language and the AI builds the complete flow — triggers, messages, delays, follow-ups — that you can edit step by step.
- Click Create with AI when creating a sequence, then describe the journey and answer the questions.
- Review the generated flow before creating it; the sequence stays inactive until you verify and activate it in the editor.
Resources & external links on agents
Released March 2026 ·agents
Give your agent a library of links — landing pages, case studies, testimonials, videos — and the AI shares the right one at the right moment in conversation. Stop pasting links manually.
- Add a name, URL, and short description per resource.
- The AI decides when to share based on conversation context.
AI improvement suggestions
Released February 2026 ·quality · agents
An AI quality reviewer scans the last 24h of conversations and flags issues — quality, guardrail, and tone misses — with suggested fixes you can approve into your agent’s rules.
- Severity levels: HIGH / MEDIUM / LOW.
- Approve a fix → it becomes a rule on the assigned agent.
Connect your WhatsApp instantly
Released February 2026 ·whatsapp · integrations
Link your WhatsApp Business account in under 2 minutes with the streamlined integration flow. Scan, validate, send.
→ Full guide: Connect WhatsApp
Keyword-based flows for Instagram
Released February 2026 ·instagram · sequences
Trigger an Instagram inbound sequence only when a specific keyword appears in a comment or story reply. Run different flows for “price”, “info”, “demo” — all from the same post.
- Case-insensitive, OR-matched.
- Optional scope to specific posts or stories.
Export your analytics
Released December 2025 ·analytics
Export a daily summary of your key metrics as a CSV, directly from Analytics.
→ Full guide: Export analytics
Export your conversations
Released December 2025 ·conversations
From Conversations, export one conversation or the conversations in a selected period with available identity, channel, classification, message count, and non-deleted messages.
→ Full guide: Export conversations
Want a feature that isn’t here? Tell us in the in-app chat or WhatsApp our team — most requests ship within a few weeks.