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- Answer: Leads are typically contacted within 5 minutes after they sign up, ensuring timely engagement and a higher chance of conversion. You can change the timing in Sequences.
2. Can I change my AI agent’s script?
- Answer: Yes, you have full control over the agent’s messages and can customize them directly in the dashboard to align with your brand and objectives.
3. What if a lead asks about pricing?
- Answer: The AI agent is designed to handle pricing inquiries by highlighting the value of a personalized consultation. It will encourage the lead to book a call for detailed information.
4. How do I add team members to Orsay?
- Answer: Provide their emails, and we will grant them access to your organization within the platform. They can then collaborate and monitor performance.
5. Is my data secure with Orsay?
- Answer: Absolutely. We prioritize data security and comply with all relevant data protection regulations to ensure your information is safe and confidential.
6. Can the AI agent handle multiple languages?
- Answer: Yes, our AI agents can be configured to interact in multiple languages. Please specify your language preferences during the setup process.
- Answer: Orsay integrates seamlessly with platforms like Zapier and Make.com, allowing you to connect with various CRMs and tools. Detailed integration guides are available in our documentation.
- Answer: Currently, Orsay supports WhatsApp, Instagram, and cross-channel engagement, ensuring you can reach leads on their preferred platforms. However, we are currently focusing only on WhatsApp.
- Answer: You can access real-time analytics and performance metrics through the Orsay dashboard, including conversation history, engagement rates, and conversion metrics.
10. What happens if a lead wants to opt out?
- Answer: The AI agent is programmed to respect opt-out requests promptly, ensuring compliance with communication regulations and maintaining a positive brand image.
- Answer: Yes, that’s exactly it! If the lead is already in the database, it will not be recontacted (to avoid duplicates).
12. Is it possible to adjust the chatbot’s level of insistence?
- Answer: Yes, we can adjust the follow-ups accordingly.
13. How long does it take when I add leads manually before the messages are sent?
- Answer: After one day, the messages will be activated.
14. Can AI announce different prices for different requests?
15. Do the brackets appear in the final message?
- Answer: No, everything appears normally for the customer on WhatsApp; the brackets are only displayed in the dashboard.
16. Are there affiliate links?
- Answer: Leads are contacted the next day.
