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AI-powered quality review system that audits conversations and flags issues.
  • Status filter tabs: Pending, Approved, Dismissed, All
  • Run Review button — triggers an AI scan of the last 24 hours of conversations (rate-limited)
  • Shows last run time
  • Review cards displaying:
    • Lead name, severity (HIGH / MEDIUM / LOW), type (QUALITY, GUARDRAIL, TONE), channel, status
    • The problematic message (highlighted)
    • The AI-suggested fix/rule
  • Actions: Approve (assign to an agent), Dismiss, Cancel (revert approval)
  • Link to view the full conversation