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Every lead that engages with your WhatsApp Business sequence appears in Conversations.

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Follow conversations in Orsay

The Conversations page lists every active thread, classified by the AI:
  • Positive — booked or about to book
  • Engaged — talking but not qualified yet
  • Negative — not interested
  • Undetermined — no signal yet
Filter by classification, sort, search, and click any thread to read the full message history. Re-classify manually if the AI is wrong — corrections feed Conversation Improvements so the agent learns.

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Take over a conversation

For high-value leads, step in yourself:
  • Open the thread in Orsay and type a reply directly.
  • Send a voice note from the input bar, or use Text-to-Audio with your cloned voice. → Voice cloning
When you reply, the AI agent disables itself for that thread automatically. Re-enable it with the toggle when you’re done.
Unlike Personal WhatsApp, the WhatsApp Business API does not sync messages to a phone. All takeover happens inside Orsay.

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Watch the 24-hour window

Each thread shows time remaining in the 24-hour reply window. After it expires, the agent can no longer free-text — only an approved template can re-open the conversation.

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Export everything [#export]

Click Export on Conversations to download a CSV with every message, lead profile, and qualification status. → Export conversations

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You’re live

The full WhatsApp Business loop: connect → agent → sequence → conversations. Next: