Dans la page Conversations, vous voyez chaque thread actif, classé en quatre catégories que l’IA met à jour au fil de la conversation :
Positif — pris ou sur le point de prendre rendez-vous
Engagé — discute mais pas encore qualifié
Négatif — pas intéressé
Indéterminé — pas encore de signal
Vous pouvez filtrer par classification, trier par récent/ancien, rechercher, et cliquer sur n’importe quel thread pour voir l’historique complet. Reclassez manuellement si l’IA se trompe — votre correction aide aussi l’IA à s’améliorer via Conversation Improvements.
Depuis votre téléphone (uniquement WhatsApp Personnel)
C’est unique à WhatsApp Personnel : comme Orsay est connecté à votre vrai WhatsApp via QR code, la conversation est aussi sur votre téléphone. Ouvrez WhatsApp sur votre téléphone, trouvez la conversation, et répondez normalement.Quand vous envoyez un message depuis votre téléphone, l’agent IA dans Orsay se désactive aussi automatiquement pour ce thread — Orsay voit votre réponse et se met en retrait, donc vous et l’agent ne parlez jamais en même temps.
Utilisez le takeover téléphone pour les leads à fort enjeu ou quand vous discutez déjà avec le lead en personne. Utilisez le takeover Orsay quand vous êtes au bureau et voulez envoyer un vocal avec votre voix clonée.
Besoin des données hors d’Orsay ? Cliquez sur Export sur la page Conversations pour télécharger un CSV avec chaque message, profil de lead et statut de qualification. → Export des conversations
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Orsay Docs","colors":{"primary":"#161412","light":"#E89436","dark":"#C84618"},"logo":{"light":"https://mintcdn.com/orsay-1117ebc5/0LhQrxq63JO0AerP/logo/orsay-mark.svg?fit=max\u0026auto=format\u0026n=0LhQrxq63JO0AerP\u0026q=85\u0026s=f0496d62a37ce81b31bb2ab69f1b9088","dark":"https://mintcdn.com/orsay-1117ebc5/0LhQrxq63JO0AerP/logo/orsay-mark.svg?fit=max\u0026auto=format\u0026n=0LhQrxq63JO0AerP\u0026q=85\u0026s=f0496d62a37ce81b31bb2ab69f1b9088"},"favicon":"https://mintcdn.com/orsay-1117ebc5/0LhQrxq63JO0AerP/logo/orsay-mark.svg?fit=max\u0026auto=format\u0026n=0LhQrxq63JO0AerP\u0026q=85\u0026s=f0496d62a37ce81b31bb2ab69f1b9088","background":{"color":{"light":"#F4F1EA","dark":"#161412"}},"navbar":{"links":[{"href":"https://docs.orsay.ai/en/changelog","label":"What's new"},{"href":"https://wa.me/33780905889","label":"Support"}],"primary":{"type":"button","label":"Go to Orsay","href":"https://orsay.ai"}},"footer":{"socials":{"website":"https://orsay.ai/","telegram":"https://wa.me/33780905889"}},"fonts":{"family":"Inter"},"styling":{"latex":true},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"orsay-1117ebc5","hasAudioNarration":false,"actualSubdomain":"orsay-1117ebc5","customDomains":["docs.orsay.ai"],"gitSource":{"type":"github","owner":"orsay-doc","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6a9972725db2d6299157f249","collectionId":"3c65971a-0b91-41dd-9ed1-2f7c507fea3a","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6a9972725db2d6299157f249"},"entitlements":{},"buildId":"6a9972725db2d6299157f249","clientVersion":"0.0.4074","searchFilterCounts":[{"language":"default","tag":"🇬🇧 English","count":30},{"language":"default","tag":"🇫🇷 Français","count":29},{"language":"default","tag":"💼 WhatsApp Business API","count":10},{"language":"default","tag":"🤖 Core features","count":8},{"language":"default","tag":"📸 Instagram (Inbound)","count":8},{"language":"default","tag":"🤖 Fonctionnalités clés","count":8},{"language":"default","tag":"📚 Resources","count":6},{"language":"default","tag":"📱 Personal WhatsApp","count":5},{"language":"default","tag":"📱 WhatsApp Personnel","count":5},{"language":"default","tag":"📚 Ressources","count":5}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"custom.css","content":":root{--orsay-canvas: #f4f1ea;--orsay-ink: #161412;--orsay-brand: #d94f1e;--orsay-link: #c84618;--orsay-accent: #e89436;--orsay-surface: #fffdf8;--orsay-border: #d9d2c7}#background-color,#body-content,#navbar,#sidebar,#footer,#mobile-nav{background-color:var(--orsay-canvas);color:var(--orsay-ink)}#body-content a:not([role=\"button\"]),#footer a{color:var(--orsay-link)}card,callout,step,#search-bar-entry{border-color:var(--orsay-border);background-color:var(--orsay-surface)}#topbar-cta-button,#sidebar-content li[data-active],toc-item[data-active]{border-color:var(--orsay-brand)}#topbar-cta-button>a{background-color:transparent;color:#ffffff}#topbar-cta-button>a>span.absolute.inset-0{background-color:var(--orsay-link)}#footer a[href=\"https://wa.me/33780905889\"],#footer a[href=\"https://wa.me/33780905889/\"]{color:var(--orsay-link)}#footer a[href=\"https://wa.me/33780905889\"] img,#footer a[href=\"https://wa.me/33780905889/\"] img{width:1.25rem;height:1.25rem}a:focus-visible,button:focus-visible,[tabindex]:focus-visible{outline:3px solid var(--orsay-accent);outline-offset:3px}.dark{--orsay-canvas: #161412;--orsay-ink: #f4f1ea;--orsay-link: #e89436;--orsay-surface: #221e1a;--orsay-border: #554a40}@media (forced-colors: active){a:focus-visible,button:focus-visible,[tabindex]:focus-visible{outline:3px solid Highlight}#footer a[href=\"https://wa.me/33780905889\"] img,#footer a[href=\"https://wa.me/33780905889/\"] img{forced-color-adjust:auto}}"}],"page":{"pagePath":"fr/personal-whatsapp/5-conversations","slug":"/fr/personal-whatsapp/5-conversations","pageMetadata":{"title":"5. Gérer les conversations","description":"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.","href":"/fr/personal-whatsapp/5-conversations"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Heading,Tip}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!Tip)_missingMdxReference(`Tip`,true);return _jsxs(_Fragment,{children:[_jsxs(_components.p,{children:[`Une fois votre séquence live, chaque lead qui s’engage apparaît dans `,_jsx(_components.strong,{children:_jsx(_components.a,{href:`https://app.orsay.ai/conversations`,children:`Conversations`})}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`suivre-les-conversations-dans-orsay`,children:`Suivre les conversations dans Orsay`}),`\n`,_jsxs(_components.p,{children:[`Dans la page `,_jsx(_components.strong,{children:_jsx(_components.a,{href:`https://app.orsay.ai/conversations`,children:`Conversations`})}),`, vous voyez chaque thread actif, classé en quatre catégories que l’IA met à jour au fil de la conversation :`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Positif`}),` — pris ou sur le point de prendre rendez-vous`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Engagé`}),` — discute mais pas encore qualifié`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Négatif`}),` — pas intéressé`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Indéterminé`}),` — pas encore de signal`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Vous pouvez filtrer par classification, trier par récent/ancien, rechercher, et cliquer sur n’importe quel thread pour voir l’historique complet. Reclassez manuellement si l’IA se trompe — votre correction aide aussi l’IA à s’améliorer via `,_jsx(_components.a,{href:`/fr/overview/conversation-improvements`,children:`Conversation Improvements`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`reprendre-une-conversation-—-deux-façons`,children:`Reprendre une conversation — deux façons`}),`\n`,_jsx(_components.p,{children:`Quand vous voulez intervenir personnellement :`}),`\n`,_jsx(Heading,{level:`3`,id:`depuis-orsay`,children:`Depuis Orsay`}),`\n`,_jsxs(_components.p,{children:[`Ouvrez le thread dans `,_jsx(_components.strong,{children:_jsx(_components.a,{href:`https://app.orsay.ai/conversations`,children:`Conversations`})}),` et répondez directement. Vous pouvez :`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Taper une réponse texte.`}),`\n`,_jsx(_components.li,{children:`Envoyer un vocal (enregistrez depuis la barre).`}),`\n`,_jsxs(_components.li,{children:[`Utiliser `,_jsx(_components.strong,{children:`Text-to-Audio`}),` pour convertir un texte en vocal avec votre voix clonée. → `,_jsx(_components.a,{href:`/fr/guides\u0026tutorials/voice-cloning`,children:`Clonage de voix`})]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Quand vous répondez, l’agent IA `,_jsx(_components.strong,{children:`se désactive automatiquement`}),` pour ce thread. Réactivez-le avec le toggle quand vous avez fini.`]}),`\n`,_jsx(Heading,{level:`3`,id:`depuis-votre-téléphone-uniquement-whatsapp-personnel`,children:`Depuis votre téléphone (uniquement WhatsApp Personnel)`}),`\n`,_jsxs(_components.p,{children:[`C’est unique à WhatsApp Personnel : comme Orsay est connecté à votre vrai WhatsApp via QR code, `,_jsx(_components.strong,{children:`la conversation est aussi sur votre téléphone`}),`. Ouvrez WhatsApp sur votre téléphone, trouvez la conversation, et répondez normalement.`]}),`\n`,_jsxs(_components.p,{children:[`Quand vous envoyez un message depuis votre téléphone, l’agent IA dans Orsay `,_jsx(_components.strong,{children:`se désactive aussi automatiquement`}),` pour ce thread — Orsay voit votre réponse et se met en retrait, donc vous et l’agent ne parlez jamais en même temps.`]}),`\n`,_jsx(Tip,{children:_jsx(_components.p,{children:`Utilisez le takeover téléphone pour les leads à fort enjeu ou quand vous discutez déjà avec le lead en personne. Utilisez le takeover Orsay quand vous êtes au bureau et voulez envoyer un vocal avec votre voix clonée.`})}),`\n`,_jsx(Heading,{level:`2`,id:`export`,children:`Tout exporter`}),`\n`,_jsxs(_components.p,{children:[`Besoin des données hors d’Orsay ? Cliquez sur `,_jsx(_components.strong,{children:`Export`}),` sur la `,_jsx(_components.a,{href:`https://app.orsay.ai/conversations`,children:`page Conversations`}),` pour télécharger un CSV avec chaque message, profil de lead et statut de qualification. → `,_jsx(_components.a,{href:`/fr/changelog#conversations-export`,children:`Export des conversations`})]}),`\n`,_jsx(Heading,{level:`2`,id:`vous-êtes-live`,children:`Vous êtes live`}),`\n`,_jsxs(_components.p,{children:[`C’est la boucle complète WhatsApp Personnel : `,_jsx(_components.strong,{children:`connexion → agent → séquence → conversations`}),`. Et après :`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`Ajoutez le `,_jsx(_components.strong,{children:`clonage de voix`}),` pour des vocaux IA → `,_jsx(_components.a,{href:`/fr/guides\u0026tutorials/voice-cloning`,children:`Clonage de voix`})]}),`\n`,_jsxs(_components.li,{children:[`Suivez vos chiffres → `,_jsx(_components.a,{href:`/fr/overview/analytics`,children:`Analytics`})]}),`\n`,_jsxs(_components.li,{children:[`Voyez ce qu’on a sorti → `,_jsx(_components.a,{href:`/fr/changelog`,children:`Nouveautés`})]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"5. Gérer les conversations","description":"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.","href":"/fr/personal-whatsapp/5-conversations"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Suivre les conversations dans Orsay","slug":"suivre-les-conversations-dans-orsay","depth":2,"children":[]},{"title":"Reprendre une conversation — deux façons","slug":"reprendre-une-conversation-—-deux-façons","depth":2,"children":[{"title":"Depuis Orsay","slug":"depuis-orsay","depth":3,"children":[]},{"title":"Depuis votre téléphone (uniquement WhatsApp Personnel)","slug":"depuis-votre-téléphone-uniquement-whatsapp-personnel","depth":3,"children":[]}]},{"title":"Tout exporter","slug":"export","depth":2,"children":[]},{"title":"Vous êtes live","slug":"vous-êtes-live","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":["/_mintlify/custom/orsay-1117ebc5/6a5e20443da92f80/footer-whatsapp.js"],"subdomain":"orsay-1117ebc5","siteName":"Orsay Docs","title":"5. Gérer les conversations - Orsay Docs","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-03T13:14:54.099Z","originalFileLocation":"fr/personal-whatsapp/5-conversations.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Orsay Docs\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"5. Gérer les conversations - Orsay Docs\">\u003cmeta data-mint-head property=\"og:description\" content=\"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Orsay Docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://orsay-1117ebc5.mintlify.site/_mintlify/api/og/v2?division=%F0%9F%93%B1+WhatsApp+Personnel\u0026amp;title=5.+G%C3%A9rer+les+conversations\u0026amp;description=Suivez+chaque+conversation+dans+Orsay+%E2%80%94+et+reprenez+la+main+directement+depuis+Orsay+ou+depuis+votre+t%C3%A9l%C3%A9phone.\u0026amp;theme=c76fa6e605c1a64c50ff302d\u0026amp;signature=12572b727e0a97994530e3a47b0291ba53473f00185074fb703a4cc6c0a604a8\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"5. Gérer les conversations - Orsay Docs\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://orsay-1117ebc5.mintlify.site/_mintlify/api/og/v2?division=%F0%9F%93%B1+WhatsApp+Personnel\u0026amp;title=5.+G%C3%A9rer+les+conversations\u0026amp;description=Suivez+chaque+conversation+dans+Orsay+%E2%80%94+et+reprenez+la+main+directement+depuis+Orsay+ou+depuis+votre+t%C3%A9l%C3%A9phone.\u0026amp;theme=c76fa6e605c1a64c50ff302d\u0026amp;signature=12572b727e0a97994530e3a47b0291ba53473f00185074fb703a4cc6c0a604a8\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/orsay-1117ebc5/-Xovpm2eHeJOsOjP/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Orsay Docs\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#161412\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/fr/personal-whatsapp/5-conversations.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.orsay.ai/#organization\",\"name\":\"Orsay Docs\",\"url\":\"https://docs.orsay.ai\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/orsay-1117ebc5/0LhQrxq63JO0AerP/logo/orsay-mark.svg?fit=max\u0026auto=format\u0026n=0LhQrxq63JO0AerP\u0026q=85\u0026s=f0496d62a37ce81b31bb2ab69f1b9088\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.orsay.ai#website\",\"name\":\"Orsay Docs\",\"url\":\"https://docs.orsay.ai\",\"publisher\":{\"@id\":\"https://docs.orsay.ai/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations#webpage\",\"url\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations\",\"name\":\"5. Gérer les conversations\",\"description\":\"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\",\"dateModified\":\"2026-09-03T13:14:54.099Z\",\"isPartOf\":{\"@id\":\"https://docs.orsay.ai#website\"},\"breadcrumb\":{\"@id\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"📱 WhatsApp Personnel\",\"item\":\"https://docs.orsay.ai/fr/personal-whatsapp/1-connect\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5. Gérer les conversations\",\"item\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations#article\",\"headline\":\"5. Gérer les conversations\",\"name\":\"5. Gérer les conversations\",\"description\":\"Suivez chaque conversation dans Orsay — et reprenez la main directement depuis Orsay ou depuis votre téléphone.\",\"url\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations\",\"mainEntityOfPage\":{\"@id\":\"https://docs.orsay.ai/fr/personal-whatsapp/5-conversations#webpage\"},\"dateModified\":\"2026-09-03T13:14:54.099Z\",\"publisher\":{\"@id\":\"https://docs.orsay.ai/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.orsay.ai#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Orsay Docs\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Orsay Docs","nav":{"global":null,"dropdowns":[{"dropdown":"🇫🇷 Français","icon":"earth","groups":[{"group":" ","pages":[{"title":"Documentation Orsay","href":"/fr/home"}]},{"group":"🆕 Nouveautés","pages":[{"title":"🆕 Nouveautés","href":"/fr/changelog"}]},{"group":"📱 WhatsApp Personnel","pages":[{"title":"1. Connecter votre WhatsApp","href":"/fr/personal-whatsapp/1-connect"},{"title":"2. Créer un agent","href":"/fr/personal-whatsapp/2-agent"},{"title":"3. Créer votre séquence","href":"/fr/personal-whatsapp/3-sequence"},{"title":"4. Connecter Zapier à Orsay","description":"Faites entrer les leads de Facebook Ads, landing pages ou n'importe quelle source directement dans votre séquence WhatsApp Personnel.","href":"/fr/personal-whatsapp/4-zapier"},{"title":"5. Gérer les conversations","href":"/fr/personal-whatsapp/5-conversations"}]},{"group":"💼 WhatsApp Business API","pages":[{"title":"1. Connecter WhatsApp Business API","description":"Configurez un compte WhatsApp Business officiel (WABA) avec Orsay — vérifié, scalable, avec templates approuvés.","href":"/fr/whatsapp-api/1-connect"},{"title":"2. Créer un agent","href":"/fr/whatsapp-api/2-agent"},{"title":"3. Créer votre séquence","href":"/fr/whatsapp-api/3-sequence"},{"title":"4. Connecter Zapier à Orsay","href":"/fr/whatsapp-api/4-zapier"},{"title":"5. Gérer les conversations","href":"/fr/whatsapp-api/5-conversations"}]},{"group":"📸 Instagram (Inbound)","pages":[{"title":"1. Connecter Instagram","href":"/fr/instagram-inbound/1-connect"},{"title":"2. Créer un agent","href":"/fr/instagram-inbound/2-agent"},{"title":"3. Créer votre séquence","href":"/fr/instagram-inbound/3-sequence"},{"title":"4. Gérer les conversations","href":"/fr/instagram-inbound/4-conversations"}]},{"group":"🤖 Fonctionnalités clés","pages":[{"title":"📸 Agents","href":"/fr/guides\u0026tutorials/agents"},{"title":"🎙️ Clonage Vocal \u0026 Messages Audio IA","href":"/fr/guides\u0026tutorials/voice-cloning"},{"title":"✨ Créer une séquence avec l'IA","sidebarTitle":"✨ Créer une séquence avec l'IA","href":"/fr/guides\u0026tutorials/ai-sequence-builder"},{"title":"📤 Exporter des conversations","sidebarTitle":"📤 Exporter des conversations","href":"/fr/guides\u0026tutorials/export-conversations"},{"title":"📣 Campagnes","href":"/fr/guides\u0026tutorials/campaigns"},{"title":"🤖 Intégration MCP","href":"/fr/guides\u0026tutorials/mcp"},{"title":"✨ Ameliorations des Conversations","href":"/fr/overview/conversation-improvements"},{"title":"📊 Analytiques","href":"/fr/overview/analytics"}]},{"group":"📚 Ressources","pages":[{"title":"🚨 F.A.Q","href":"/fr/resources/faq"},{"title":"💳 Tarifs","href":"/fr/resources/pricing"},{"title":"📝 Prompt","href":"/fr/resources/prompt"},{"title":"🔑 API REST","href":"/fr/resources/api"},{"title":"🤖 Obtenir une clé API Claude","href":"/fr/resources/claude-api-key"}]}]},{"dropdown":"🇬🇧 English","icon":"earth","groups":[{"group":" ","pages":[{"title":"Orsay Docs","href":"/en/home"}]},{"group":"🆕 What's new","pages":[{"title":"🆕 What's new","href":"/en/changelog"}]},{"group":"📱 Personal WhatsApp","pages":[{"title":"1. Connect your WhatsApp","href":"/en/personal-whatsapp/1-connect"},{"title":"2. Create an agent","href":"/en/personal-whatsapp/2-agent"},{"title":"3. Create your sequence","href":"/en/personal-whatsapp/3-sequence"},{"title":"4. Connect Zapier to Orsay","href":"/en/personal-whatsapp/4-zapier"},{"title":"5. Manage conversations","href":"/en/personal-whatsapp/5-conversations"}]},{"group":"💼 WhatsApp Business API","pages":[{"title":"1. Connect WhatsApp Business API","href":"/en/whatsapp-api/1-connect"},{"title":"2. Create an agent","href":"/en/whatsapp-api/2-agent"},{"title":"3. Create your sequence","href":"/en/whatsapp-api/3-sequence"},{"title":"4. Connect Zapier to Orsay","href":"/en/whatsapp-api/4-zapier"},{"title":"5. Manage conversations","href":"/en/whatsapp-api/5-conversations"}]},{"group":"📸 Instagram (Inbound)","pages":[{"title":"1. Connect Instagram","href":"/en/instagram-inbound/1-connect"},{"title":"2. Create an agent","href":"/en/instagram-inbound/2-agent"},{"title":"3. Create your sequence","href":"/en/instagram-inbound/3-sequence"},{"title":"4. Manage conversations","href":"/en/instagram-inbound/4-conversations"}]},{"group":"🤖 Core features","pages":[{"title":"📸 Agents","href":"/en/guides\u0026tutorials/agents"},{"title":"🎙️ Voice Cloning \u0026 AI Voice Messages","href":"/en/guides\u0026tutorials/voice-cloning"},{"title":"✨ Create a sequence with AI","sidebarTitle":"✨ Create a sequence with AI","href":"/en/guides\u0026tutorials/ai-sequence-builder"},{"title":"📤 Export conversations","sidebarTitle":"📤 Export conversations","href":"/en/guides\u0026tutorials/export-conversations"},{"title":"📣 Campaigns","href":"/en/guides\u0026tutorials/campaigns"},{"title":"🤖 MCP Integration","href":"/en/guides\u0026tutorials/mcp"},{"title":"✨ Conversation Improvements","href":"/en/overview/conversation-improvements"},{"title":"📊 Analytics","href":"/en/overview/analytics"}]},{"group":"📚 Resources","pages":[{"title":"🚨 F.A.Q","href":"/en/resources/faq"},{"title":"💳 Pricing","href":"/en/resources/pricing"},{"title":"📝 Prompt","href":"/en/resources/prompt"},{"title":"🔑 REST API","href":"/en/resources/api"},{"title":"🤖 Get a Claude API Key","href":"/en/resources/claude-api-key"},{"title":"📝 Template for a prompt","href":"/en/template_prompt"}]}]}]},"basePath":"","title":"5. Gérer les conversations - Orsay Docs","buildId":"dpl_BLQvU86QFwq3AhPofSTw6q8dGWKm","deploymentId":"dpl_BLQvU86QFwq3AhPofSTw6q8dGWKm","dynamics":[],"chunks":[]}
