> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orsay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 5. Manage conversations

> Follow every WhatsApp Business conversation in Orsay — and take over when needed.

Every lead that engages with your WhatsApp Business sequence appears in **[Conversations](https://app.orsay.ai/conversations)**.

## Follow conversations in Orsay

The **[Conversations](https://app.orsay.ai/conversations)** page lists every active thread, classified by the AI:

* **Positive** — booked or about to book
* **Engaged** — talking but not qualified yet
* **Negative** — not interested
* **Undetermined** — no signal yet

Filter by classification, sort, search, and click any thread to read the full message history. Re-classify manually if the AI is wrong — corrections feed [Conversation Improvements](/en/overview/conversation-improvements) so the agent learns.

## Take over a conversation

For high-value leads, step in yourself:

* Open the thread in Orsay and **type a reply** directly.
* Send a voice note from the input bar, or use **Text-to-Audio** with your cloned voice. → [Voice cloning](/en/guides\&tutorials/voice-cloning)

When you reply, the AI agent **disables itself for that thread automatically**. Re-enable it with the toggle when you're done.

<Note>
  Unlike Personal WhatsApp, the WhatsApp Business API does **not** sync messages to a phone. All takeover happens inside Orsay.
</Note>

## Watch the 24-hour window

Each thread shows time remaining in the 24-hour reply window. After it expires, the agent can no longer free-text — only an approved template can re-open the conversation.

## Export everything \[#export]

Click **Export** on [Conversations](https://app.orsay.ai/conversations) to download a CSV with every message, lead profile, and qualification status. → [Export conversations](/en/changelog#conversations-export)

## You're live

The full WhatsApp Business loop: **connect → agent → sequence → conversations**. Next:

* Track performance → [Analytics](/en/overview/analytics)
* Improve your agent → [Conversation Improvements](/en/overview/conversation-improvements)
* See what shipped → [What's new](/en/changelog)