> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orsay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 2. Create an agent

> Build the AI agent that handles WhatsApp Business conversations after the template message.

The **agent** takes over the conversation after Meta's approved template message kicks it off. Same agent system as every other channel.

## Quick path

<Steps>
  <Step title="Open Agents → + Create agent">
    Open **[Agents](https://app.orsay.ai/agents)** and click **+ Create agent**. The fastest path is **Guided AI Setup** — answer 8 questions and Orsay writes the prompt for you.
  </Step>

  <Step title="Save and publish">
    Preview the conversation in the test panel, then **Publish**.
  </Step>
</Steps>

→ Full walkthrough: [Agents — full guide](/en/guides\&tutorials/agents)

## Sharpen the prompt

→ [Prompt examples & best practices](/en/resources/prompt)

<Tip>
  Add **Resources & external links** to your agent so the AI shares booking links, case studies, and testimonials at the right moment. → [How to add resources](/en/guides\&tutorials/agents#resources)
</Tip>

## Next step

→ [3. Create your sequence](/en/whatsapp-api/3-sequence)